At Star Home Furniture, customer satisfaction is our priority. We aim to provide high-quality furniture and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.
Return Eligibility
Customers can request a return or replacement only if the product received is damaged, defective, incorrect, or significantly different from the product ordered. To be eligible for a return, the issue must be reported within 48 hours of delivery along with clear photos or videos of the product and packaging.
Products must be unused, in their original condition, and with all original packaging materials available. Customized, made-to-order, or assembled furniture items may not be eligible for return unless there is a manufacturing defect or transit damage.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
Customized or personalized furniture
Products damaged due to misuse or improper handling
Normal wear and tear after usage
Minor color or finish variations caused by lighting or screen settings
Refund Process
Once the returned product is inspected and approved by our team, the refund process will be initiated. Refunds are usually processed within 7–10 business days and credited through the original payment method or bank transfer, depending on the payment type.
Shipping, installation, or handling charges may be non-refundable in certain cases.
Cancellation Policy
Orders can be canceled before dispatch without any additional charges. Once the order has been shipped or production has started for customized items, cancellation requests may not be accepted.
Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product, please contact our support team immediately with order details and product images. Our team will review the issue and arrange a suitable replacement or resolution as quickly as possible.
Contact Us
For any return, refund, or cancellation-related queries, feel free to contact us:
Star Home Furniture Shop No. 28, Silver Oaks, Vasant Garden, Opposite ICICI Bank, Mulund West, Mumbai – 400080
